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Call us for all your car needs! 303-651-2220

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

ASSOCIATIONS

  • NASA
  • ASE (Automotive Service Excellence)
  • IDENTIFIX
  • ALL-DATA
  • Mitchell1
  • Car Care Aware

Testimonials

  • Great customer service, family owned and operated, affordable, and most importantly they work with you until you are 100% satisfied!
    -Saugat N.

  • While on a road trip, it became apparent from the sound and feel of my engine that my Honda fit needed new spark plugs. Andreas took care of my car same day, and it's running happy and tight. I highly recommend this shop if you are in the area.
    -Thomas N.

  • I have taken my car to Bowen Street Garage a few times for maintenance and repairs. Every time I go there I am treated well and feel convertible. Dave is a pleasant and knowledgeable person, he makes me feel right at home. Love this place and recommend it to all my friends.
    -Richard W.

  • These guys are fantastic. Honest, fast and very fair prices. Highly highly recommended.
    -David L.

  • Bowen Street Garage works on the trucks for our business. They are super knowledgeable and fairly priced. The people we have worked with there are always great. This is an honest, reputable company that I would recommend to anyone!
    -Mike H.

  • Bowen Street Garage is the only place in Longmont that I would ever take my cars. The owner and the mechanics know what they are talking about and they get the job done. They Rock!!!!
    -Raynell D.

  • They got my car done really fast and they're all really nice and honest. :)
    -Anna R.

  • Great service!! My neighbor recommended them to me and I have been nothing other than satisfied. Great rates and done in a professional, timely manner.
    -Bill L.

  • Absolutely the best place to have any planned or unplanned work done on your car! I bring all of my vehicles here and have never been disappointed. I always know exactly what's needed, what my options are, and the work done is exemplary and always done in a timely manner. They use factory parts for my vehicles and don't charge nearly as much as the dealer, and they stand behind all the work they do. I wouldn't trust anyone else to work on my cars!
    -Barbara M.

  • Loved my experience at Bowen Street Garage. They were super helpful and went out of their way to make sure I had a ride to and from the garage if needed. We had to get the timing belt and water pump replaced and we had done extensive research on pricing. They were EXTREMELY reasonable by far one of the best quotes we had gotten. The customer service was fantastic. The woman working in the office was super fun and explained everything they were doing in detail and handed us a sheet with all of the information itemizing EVERYTHING you were paying for so it really made sense how they got to the price. I would absolutely recommend Bowen Street Garage. They have earned our exclusive business for sure!
    -Tyra T.