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Call us for all your car needs! 303-651-2220

RIGHT TO REPAIR

Know your rights when it comes to vehicle repair and maintenance.

Did you know?

  • You are not required to take your vehicle to the dealer in order to maintain your warranty.
  • A warranty cannot require the use of a specific brand of replacement parts offered by your selling dealer.

No matter the brand of vehicle you drive - foreign or domestic - we can help protect you and your vehicle's warranty. By using quality Advance Auto Parts auto parts and service, our skilled technicians can perform all of your vehicle's maintenance and repairs without voiding your warranty.

Frequently Asked Questions By Owners Of New Or Leased Vehicles

Q

Do I have to use the manufacturer's original equipment parts to keep my warranty valid?


A

Legally, automakers cannot specify which parts are used to complete your vehicle's service. You may use any brand-name quality parts such as Advance Auto Parts auto parts to replace fan belts, hoses, brakes, exhaust or chassis parts and more.


Q

What do I have to do to keep my car or truck's warranty in effect?


A

Make sure your vehicle is serviced at the intervals specified in your owner's manual or warranty booklet and keep clear records of your vehicle's maintenance. Be sure to have the date, parts installed, vehicle identification number and mileage recorded on the invoice. Keep these receipts in a safe place. If you have a service log in your owner's manual or warranty booklet, use it.


Q

My car is a leased vehicle. Am I responsible for maintenance?


A

Even if you lease a vehicle you are responsible for all maintenance and repairs to keep the vehicle in good working order as outlined in the owner's manual.


Q

What parts should be replaced and at what intervals should these services be performed?


A

Check your owner's manual. It will give you all of the information you need regarding specific parts and service intervals. Make sure to read it thoroughly and note any exceptions or severe service notations. Warranties are there to protect the consumer, but you must follow the requirements.


Q

What if my new car needs repairs other than regularly scheduled maintenance such as a brake job or other repairs? Do I have to return to the dealer for these repairs? What if these repairs are covered under my warranty?


A

The choice of where to have your car serviced and repaired is yours. However, you will probably have to take the car back to the dealer for any repairs covered under warranty. Thoroughly check your warranty to be certain which repairs are covered.


Q

How does the quality of aftermarket parts compare with original equipment parts?


A

Some are manufactured by the same supplier and may even be warranted longer than original equipment parts. Aftermarket parts supplied by Advance Auto Parts meet or exceed manufacturers' specifications.


Q

If I do have a warranty-related problem with a dealership, what rights do I have?


A

If you have a problem, contact the customer service department of the car manufacturer and ask for assistance. They are concerned with customer satisfaction and may be able to help.

ASSOCIATIONS

  • NASA
  • ASE (Automotive Service Excellence)
  • IDENTIFIX
  • ALL-DATA
  • Mitchell1
  • Car Care Aware

Testimonials

  • Great customer service, family owned and operated, affordable, and most importantly they work with you until you are 100% satisfied!
    -Saugat N.

  • While on a road trip, it became apparent from the sound and feel of my engine that my Honda fit needed new spark plugs. Andreas took care of my car same day, and it's running happy and tight. I highly recommend this shop if you are in the area.
    -Thomas N.

  • I have taken my car to Bowen Street Garage a few times for maintenance and repairs. Every time I go there I am treated well and feel convertible. Dave is a pleasant and knowledgeable person, he makes me feel right at home. Love this place and recommend it to all my friends.
    -Richard W.

  • These guys are fantastic. Honest, fast and very fair prices. Highly highly recommended.
    -David L.

  • Bowen Street Garage works on the trucks for our business. They are super knowledgeable and fairly priced. The people we have worked with there are always great. This is an honest, reputable company that I would recommend to anyone!
    -Mike H.

  • Bowen Street Garage is the only place in Longmont that I would ever take my cars. The owner and the mechanics know what they are talking about and they get the job done. They Rock!!!!
    -Raynell D.

  • They got my car done really fast and they're all really nice and honest. :)
    -Anna R.

  • Great service!! My neighbor recommended them to me and I have been nothing other than satisfied. Great rates and done in a professional, timely manner.
    -Bill L.

  • Absolutely the best place to have any planned or unplanned work done on your car! I bring all of my vehicles here and have never been disappointed. I always know exactly what's needed, what my options are, and the work done is exemplary and always done in a timely manner. They use factory parts for my vehicles and don't charge nearly as much as the dealer, and they stand behind all the work they do. I wouldn't trust anyone else to work on my cars!
    -Barbara M.

  • Loved my experience at Bowen Street Garage. They were super helpful and went out of their way to make sure I had a ride to and from the garage if needed. We had to get the timing belt and water pump replaced and we had done extensive research on pricing. They were EXTREMELY reasonable by far one of the best quotes we had gotten. The customer service was fantastic. The woman working in the office was super fun and explained everything they were doing in detail and handed us a sheet with all of the information itemizing EVERYTHING you were paying for so it really made sense how they got to the price. I would absolutely recommend Bowen Street Garage. They have earned our exclusive business for sure!
    -Tyra T.